At the moment we accept Paypal payments only. You can pay with credit card on Paypal if you wish. If you want to pay using bank transfer – please contact us on firstname.lastname@example.org
- We deliver worldwide.
- Processing of a new order takes 3-4 business days.
- We deliver the products purchased only to the address mentioned in the order, if the shipping address is different than the billing address, please mention it through the order and make sure you insert the right address. If the billing address is similar to the shipping address, there is no need to fill in a shipping address – we will send the shipment to the billing address.
- Delivery of the package is between 12-36 days.
- Once a shipment is out, there is no option to change it. Please pay attention and insert the right address!
- Siliclass is not responsible for any delays caused by local national holidays, weekends, force majeure or local national strikes.
- The responsibility of all importing costs such as customs, VAT or any other tax that is charged locally is on the buyer. Siliclass has no responsibility for additional costs.
- If you do not receive your product after 45 days from shipment date and you cannot find where it is using the tracking number provided to you, please contact us on email@example.com. We will track the shipment and get back to you as soon as possible.
- We offer 1 year of warranty to our products. The warranty doesn’t cover in cases the product is cut, breaks, used with strength, torn apart, used next to the fire or boiling liquids, broke after a long time in the freezer and any other condition that is not reasonable. The warranty covers damaged
- If you have issues with your product and you would like to use your warranty, please send us your order number, date of purchase and photos of the product condition to firstname.lastname@example.org
Returns, replacements, and Refunds:
- We can offer returns, replacements, and refunds on products that are on their original package that were not used.
- You must contact us 7 days from the day you received the package. You have to send the package back 30 days from the day you received the package.
- If the item is in your possession more than 7 days, we will not issue a refund or replace it.
- Please inform us by e-mail to email@example.com and confirm your request and provide a reason for the request prior to sending the package.
- Shipping costs to return, replace or refund is on the buyer. You must send Siliclass a tracking number for the package.
- Please ship the products only in its original package to the following address:
2 San Vincenz, Sliema, Malta
Phone number: +356-9999-9646
- Refunds will be done only to the paying account.
- The images of the products are fit to the products. There might be small differences in the colors due to manufacturing issues.
- Sizes of the silicone glasses are 65 mm diameter of the cup, 70 mm the diameter of the leg and 197 mm the height of the glass. There might be minor changes with the size due to manufacturing variance.
Estimated weight of the packages: 1 glass: 200g, 2 glass:300g, 4 glass:550g and 6 glass: 800g.